Privacy Policy (Standard Version)
· QIAOSIKE
· Version: August 2023
· Welcome to the official website of QIAOSIKE (the "Website"). Before using QIAOSIKE's products or services, please be sure to carefully read and thoroughly understand this privacy policy ("Privacy Policy"), and confirm that you fully understand and agree to it before starting to use it. If you have any questions, comments or suggestions about the content of this Privacy Policy, please contact us as follows:
· Contact: Sarina
· Email: sarina@qiaosike.com
· 1. General Information
· This Privacy Policy applies to QIAOSIKE and related corporate entities ("QIAOSIKE", "we", "us" or "our"), including but not limited to, all personal information collected through the official website, major search engines, third-party e-commerce platforms, offline counters/store services, online/offline activities, etc., and explains how we process personal information and how to comply with the requirements of applicable personal information protection laws.
· In principle, we will not actively collect and process the personal information of minors under the age of 14 ("Children") without the consent of their parents or other guardians.
· If you are a child under the age of 14, you can only use QIAOSIKE's products or services accompanied by your parents or other guardians, and should not provide us with any personal information.
· If you find that we have collected any personal information from children and you, as a guardian, intend to exercise the relevant rights, you may do so in the manner described in Section 6 of this Privacy Policy.
· 2. The purpose and type of personal information collected
· In this section, we describe the types of personal information we typically collect and the purposes for which we collect it.
· (1) When you use our products and/or services, we will collect and process the following information in order to provide you with corresponding services:
· When you open and browse the official website, we will collect your IP address information;
· In order to operate our business effectively and improve our products and services, we collect information about your most frequently used devices, including browser types and versions, app lists, and in-app events. We conduct data analysis and research to understand how you interact with us;
· In addition, if you register for a member account, we will read your third-party avatar and nickname;
· When you inquire about our products and services, you need to provide us with your title, name, contact information, etc.; If you have an after-sales consultation about a specific order, you will also need to provide us with your order information.
· (2) In addition to the necessary information required to provide the aforesaid services, we may also process the following personal information for the purpose of registering and managing your member account and providing member and non-member purchase and order services:
· When you register for your member account through the website, you will need to provide us with your email address. In addition, you can also supplement and modify your other member account information, including title, first name, last name, mobile phone number, and birthday;
· When you register your member account through a third-party platform, you need to provide us with your third-party platform account information, including account nickname, ID, mobile phone number, avatar, etc.;
· When you place an order, in order to transact with you and deliver the products, you need to provide your user ID (open ID/third-party platform ID), the recipient's name or nickname, the recipient's mobile phone number, the region, the detailed address, the remarks or messages (if any) and the amount of payment collected (if any); If the recipient is not you, you need to ensure that you have obtained their authorization and consent before providing such personal information to us and guarantee that the information is true, accurate and not misleading; If you make payments to us through a third-party payment institution, such as Apple Pay, your payment information will be directly processed by the third-party payment institution, and we will not process your payment information, and only the third-party payment institution will obtain your payment results;
· If you choose express mailing: you need to provide your mobile phone number and delivery information;
· When you return an order, you will need to provide your bank account details so that we can refund you the amount of the purchase;
· In order to conduct market research to improve our products and/or services, we will collect your mobile phone number, contact information, etc.;
· In order to inform you of our latest activities, products and services, we will collect your mobile phone number, email address, etc.;
· You understand that if you do not provide QIAOSIKE with the necessary personal information, you may still browse our pages, but we may not be able to provide you with the corresponding services.
· (3) Where practicable, we will collect personal information directly from you. You understand that in order to provide you with a better service, we may also receive personal information about you from others (e.g. from people who provide goods or services to us) and we will require them to ensure that the source of such information is legitimate and will take reasonable steps to ensure that you are aware of the personal information we have collected about you and the circumstances of the collection. You understand that we have no control over or a response to how your personal information is processed by third parties who provide your personal information, and that any questions or objections you have in this regard should be directed to such third parties.
· 3. Our Use of Cookies
· Cookies are information that our products or services, such as mini-programs and official websites, are transferred to your computer's hard drive for record-keeping purposes. Most web browsers are set up to accept cookies. QIAOSIKE uses cookies to make it as convenient as possible for you to use our products, resources, and services. Cookies themselves do not personally identify the user, although they do identify the user's browser. Cookies can be used to estimate the number of our users and to determine overall traffic patterns through our products or services.
· If you do not wish to receive any cookies, you can set your browser to refuse cookies, but this may mean that you will not be able to take full advantage of the services and resources on our products or services.
· 4. Purpose of Use and Disclosure of Your Personal Information
· Purpose of use: We will only use and disclose your personal information in accordance with applicable personal information protection laws and this Privacy Policy.
· In principle, we will not share, disclose or transfer your personal information with companies, organizations and individuals other than QIAOSIKE, unless we have obtained your consent in advance, except in the following circumstances:
· (1) Sharing with entrusted third-party service providers
· In the course of conducting business, it may be necessary to share the information you provide to us about you with our third-party partners, which may include: 1) Payment institutions: In order to fulfill your order, we need to provide your order number and order amount to Apple Pay, etc., so that they can confirm your payment instructions and complete the payment; 2) Delivery service company: In order to fulfill your order, we need to share the recipient's name, delivery address, mobile phone number, and zip code (optional) provided by you with the courier company to provide you with delivery services; 3) Technology partners: In order to obtain your location authorization or conduct statistical analysis, we need to provide your location information, user information, etc. to the technology partners; 4) Customer Service Partners: In order to provide customer service, we need to provide your chat history, avatar, and nickname to customer service providers; 5) Other independent third-party data processors.
· (2) Transfer of personal information for legal reasons or merger/acquisition
· Third-party recipients who use personal information for legal reasons or as a result of a merger/acquisition. If QIAOSIKE or its assets are acquired by or merged with another company, we will share your personal information with any of our legal successors.
· (3) Consignment processing
· We use a range of service providers to help us maximise the quality and efficiency of our services and business operations. The service provider is entrusted by QIAOSIKE to process your personal information in accordance with QIAOSIKE's instructions. We will enter into strict agreements with our service providers requiring them to process your personal information in accordance with applicable law, contractual commitments, our requirements, this Privacy Policy and any other relevant confidentiality and security measures.
· (4) Cross-border transfer of your personal information
· We hereby remind you that in order to register and manage your member account and provide the mall order service, your member account information and mall order information, including name, birthday, nationality, gender, title, email address, province, city, district/county, address, mobile phone number, zip code, membership number, and customer number, will be transmitted to the overseas recipient. All data contained in the Privacy Policy is stored in a central customer database, and QIAOSIKE's overseas affiliates may also have access to your personal information necessary for the purpose of providing you with membership services. QIAOSIKE will ensure compliance with applicable personal information protection laws.
· In order to provide you with products and services, and to improve our products and services, we may sometimes disclose your personal information to affiliates within the QIAOSIKE Group, or other third-party partners.
· We would like to remind you that when transferring your personal information to other countries or regions outside of China for the above purposes, we guarantee that your data will receive the same degree of protection. Transfers to third countries will always be carried out in accordance with the provisions of applicable laws and regulations, and any other necessary measures will be taken to ensure the security of the personal information transferred.
· 5. Use your personal information for marketing purposes
· We may use the personal information you provide to us (e.g., last name, title, email, phone call, purchase history, social media interactions, etc.) to provide you with information about new products, updated products or services, special offers, promotions or contests that may be of interest to you (including cross-channel communications). We will only do so in accordance with applicable law or your prior consent.
· If at any time you do not wish to receive such information from us, you may request that we remove it from our push list by contacting us using the contact details we provide. Alternatively, if we send you such information via email, text message, etc., you may use the unsubscribe function in the communication to notify us that you do not wish to receive such information from us. In either case, please allow 5 business days for us to process your request.
· 6. Your Rights
· Access to your personal information: You have the right to access your personal information held by QIAOSIKE, subject to exceptions provided by laws and regulations.
· Correction or supplementation of your personal information: You have the right to request that we correct or supplement your personal information when you find that there is an error in the personal information we process about you. You can do so on your profile page or by contacting us using the contact information shown at the top of this document.
· Deletion of your personal information: If you wish to have your personal information deleted, please contact us in the same manner as described above and we will take all reasonable steps to delete it, unless we need to retain it for legal, audit or internal risk reasons.
· Transfer of your personal information: You have the right to request us to transfer your personal information to the personal information processor you designate if you meet the relevant requirements.
· Explanation of this Privacy Policy: You have the right to request an explanation of this Privacy Policy.
· Revocation of your consent: You have the right to revoke your consent at any time, e.g. location permissions. You can change your product or service settings or contact us via the above means to request withdrawal. Unless otherwise required by law, we will no longer process your personal information after you withdraw your consent. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out based on your authorization.
· Account Cancellation: You can request to cancel your account by contacting us using the contact information above. After you cancel your account, we will stop providing you with products or services, and delete or anonymize your personal information in accordance with the requirements of applicable laws.
· In order to exercise the aforesaid rights, you can contact us through the method announced at the beginning of this Privacy Policy. Once we receive your request, we will verify your identity. If the request is not made by you, the request may be reasonably refused if you do not provide evidence that the person is lawfully making the request on your behalf, or if we are unable to verify that the person is lawfully making the request on your behalf. Please note that any personally identifiable information provided to us will only be processed in accordance with and to the extent permitted by applicable law.
· For your reasonable request, we will accept your request and process it within 15 working days. In principle, we do not charge a fee, unless your request is repeated many times and exceeds the reasonable limit, and we will charge a certain cost fee depending on the situation. We may reject requests that are unreasonably repetitive, require excessive technical means (e.g., need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are very impractical.
· In the following circumstances, we will not be able to respond to your request in accordance with the requirements of laws and regulations:
· related to national security and national defense security;
· related to public safety, public health, or major public interests;
· related to criminal investigation, prosecution, trial, enforcement of judgments, etc.;
· There is sufficient evidence that the Personal Data Subject has subjective malice or abuses of rights;
· Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
· Involving trade secrets.
· We hope that we will be able to respond to your queries about how we process your personal information. However, if you have unresolved concerns, you also have the right to lodge a complaint with the competent authority for personal information data protection.
· 7. Storage and Security of Your Personal Information
· QIAOSIKE will endeavour to take all reasonable steps to protect any information we hold about you and to keep that information accurate and up-to-date. We will use your personal information for as long as is necessary to fulfill the purposes for which it was collected (as described in Section 2 above), unless an extended retention period is required or as required or permitted by applicable law. After the retention period has expired, we will delete or anonymize your personal information as required by applicable law.
· Although we have taken necessary security measures, please understand that your personal information may still be exposed to unforeseen security risks due to the vulnerable nature of cyberspace. In the event of a personal information security incident, we will promptly inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with it, suggestions on how you can prevent and reduce risks on your own, and remedial measures for you. At the same time, we will inform you of the relevant circumstances of the incident in a timely manner by email, letter, telephone, push notification, etc., and we will take reasonable and effective measures to make announcements if it is difficult to notify them one by one. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
· Your personal information is stored on secure servers. We require our employees and data processors to respect the confidentiality of any personal information held by QIAOSIKE.
· In the following circumstances, your prior authorization and consent are not required for the collection, use, processing, sharing, transfer, and public disclosure of your personal information:
· related to national security and national defense security;
· related to public safety, public health, or major public interests;
· It is necessary to respond to a public health emergency, or to protect the life, health and property safety of natural persons in emergency situations;
· Necessary for the conclusion and performance of a contract; or
· Other circumstances that do not require your authorization and consent in accordance with applicable laws.
· 8. Username and Password
· You can play an important role in protecting your personal information by maintaining the confidentiality of any passwords and accounts used on our products or services, such as mini-programs or websites. Please notify QIAOSIKE immediately of any unauthorized use of your account or any other breach of security by any network user.
· You are responsible for the security of your username and password (or other login information) and you are responsible for maintaining the confidentiality of that information.
· 9. Connecting to other products or services
· QIAOSIKE provides channels to access third-party products or services through our products or services, such as mini programs, official websites, etc. These linked products or services are not under the control of QIAOSIKE, and we are not responsible for the content and conduct of organizations accessed through links on our products or services. Before disclosing your personal information on any product or service, we encourage you to review the terms and conditions and privacy policy of that product or service.
· 10. What to do if you have a problem, question or complaint
· You have the right to raise any questions, comments or complaints about this Privacy Policy or our privacy practices, which you may do in the manner described at the beginning of this Privacy Policy, or you may file a lawsuit in the people's court with jurisdiction where we are located.
· In most cases, we will ask you to make your request to us in writing. We will investigate your complaint and will use reasonable efforts to respond to you within 30 days of receipt of a written complaint. If we fail to respond to your complaint within 30 days of receiving a written complaint, or if you are not satisfied with our response, you have the right to lodge your complaint with the relevant competent authority.
· 11. Future Changes
· QIAOSIKE will review and revise its policies from time to time. While QIAOSIKE will try to minimize changes to the Policy, QIAOSIKE reserves the right to change our Privacy Policy at any time by posting an updated version on our products or services. Therefore, please check these policies on an ongoing basis to ensure that you understand the current terms. If at any time QIAOSIKE decides to use your personal information in a way that is materially different from what was stated at the time the information was collected, we will notify you by email or by posting a prominent notice on the product or service, and we will ask for your prior consent if necessary.
